Customer Help
Our support team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed and we’ve received your payment, we will begin processing it.
Our cut-off for all shipments is noon (11:00PM PST). If you order past this time, your order will be shipped out the following day after noon.
All packages are shipped via Xpresspost™, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer.
Currently, we only ship within Canada
At this time, all orders are online only
If you’re in Canada, you can use E-Transfer. If you’re outside Canada then you can use Bitcoin.
All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post
Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid
If you would like to add more products, please place a new order
Due to how our fulfillment system is setup, we do not accept exchanges.
If you need to swap an item
Product Issues and Refunds
We currently do not accommodate returns or exchanges. However, we are committed to your satisfaction. If you encounter any issues with your order, kindly contact us promptly at [email protected] or reach out to us via our live chat feature. Our dedicated customer service team will assist in finding an appropriate resolution to your concern.
If you encounter an issue with your order such as a missing, defective, or incorrect item, rest assured that we are committed to assisting you in rectifying the situation. Here are the steps to follow:
- Contact our Support Team: You can reach us through our website’s chat function, by email at [email protected], or by opening a support ticket on our website.
- Provide Order Details: In your communication, please include your order number, the name of the problematic product, and a detailed description of the issue. Please also attach any relevant photos or videos of the defective product for a more accurate assessment.
Please note that you have up to 2 days from receipt of the order to report any issues.
Following the receipt of this information, we will promptly work towards a resolution. If the product issue cannot be troubleshooted, we will offer a credit to your account in the form of points or a free replacement, as per your preference.
We prioritize your satisfaction and will do our utmost to resolve any product issues swiftly and effectively.
We take immense pride in delivering top-quality products to our members. If you’re dissatisfied with the quality of a product you’ve received, we’re here to help.
In order to address your concerns effectively, we kindly ask that you provide the following information:
- Your order number
- The name of the product in question
- A detailed description of the issue related to product quality
- Any supporting evidence such as photos or videos of the product
Once we receive these details, we commit to resolving your product quality concerns as swiftly as possible.
Please note: While we don’t accept returns, we believe in ensuring your satisfaction. In the event that a product doesn’t meet quality standards, we’re prepared to offer a discount on your subsequent order or credit your account with points as a form of compensation.
Should you find an issue with any of our products, please reach out to our support team within 2 business days from the delivery date. We will do our utmost to address and resolve the issue promptly. Please understand that we may be unable to rectify concerns regarding orders that exceed this 2 business day period.